• What is ESC Tours’ refund policy?
If you wish to cancel your order under any circumstances, full refunds (less any processing fees) will only be available 90 days prior to departure. After 90 days, a pro-rated refund will be available as determined by pre-purchases and deposits. After 45 days, no refunds will be possible.
• Do I need to have my own personal insurance?
Yes. As ESC Tours is a guiding tour group, and therefore we do not have any travel company insurance in place. Attendees are responsible for their own personal/travel insurance.
• What happens if the organisers cancel the Tour?
In the unlikely event of a Tour being cancelled, a refund will be offered (less any processing fees).
• Will the Tours still go ahead if Victoria Price is unable to attend?
All Tours will go ahead even if Victoria Price is unable to attend as host or otherwise, and no refunds will be offered under any circumstance. Organisers will not be responsible for any accommodation, flights or transportation costs incurred by ticket holders participating in an Event or Tour where Victoria is unable to attend as tour guide, host or otherwise.
• Will any outdoor tours still go ahead if there is bad weather?
Providing it is safe, tours will go ahead regardless of rain, wind etc. No refunds are available in the case of inclement weather.
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